Isaac Halvorson

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Résumé


You can contact me at hello@hisaac.net

Here is a PDF version of my résumé.


# Summary

Dedicated IT professional with broad experience and skills to support your company.

# Experience

IT Support Technician

BBDO Minneapolis - Minneapolis, MN
August 2014–April 2016

I handled all the tech support and more for this advertising agency, winning an award for my efforts helping the company. Upon starting at BBDO, I streamlined processes and systems to make life easier for everyone.

Genius and Family Room Specialist

Southdale Apple Store - Edina, MN
August 2012–August 2014

My Genius team won Apple's Ovation award two quarters in a row, demonstrating our excellence in customer satisfaction and repair efficiency. As a Genius, I handled Mac and iOS tech support, troubleshooting, and training, as well as honed my sales and customer support skills.

Quality Assurance Engineer

Apple Inc. - Cupertino, CA
August 2013–November 2013

Only a few Apple employees are chosen for this special program, and I was selected to spend time in Cupertino and learn what it takes to secure web applications. I manually tested apps and used tools like OWASP ZAP, sending UX, workflow, and security feedback to the development teams.

Sales Associate

IPR Pro Audio Outlet - Minneapolis, MN
March 2011–June 2012

In addition to finding the right equipment to sell to students and faculty members, I managed inventory, ordered products, and even expanded the services offered in the store to include IT troubleshooting and help.

Lab Staff

IPR Audio Lab - Minneapolis, MN
October 2010–March 2011

I assisted and advised students and faculty in audio gear and software use in the school's audio lab. I also kept studio equipment in working order.

Co-Founder and Co-Owner

Hospice Media - Saint Paul, MN
April 2010–September 2011

For my record label, I managed artists and music production, booked shows, created merchandise, and even designed and built the company web page and handled advertising and promotion, a first-rate learning experience in management and digital product creation.

Foreman

Sticky Construction, Inc. - Thompson, ND
May 2002–September 2010

After learning the trade firsthand, I trained an managed construction crews on all types of jobs that required skilled labor.

# Education

AAS Degree in Audio Production and Engineering

Institute of Production and Recording (2008–2010)
Minneapolis, MN

Fulfilled general education requirements

University of North Dakota (2005–2008)
Grand Forks, ND

# Volunteering

Tutor

Rock Star Supply Company (2009–2010)

I tutored high school students in math, history, and English for this non-profit organization that emphasizes cross-curriculum creativity in supporting students.

Youth Center Volunteer

4Fourteen (2005–2009)

I volunteered with youth outreach, managing the day-to-day activities of the center and helping to plan and manage concerts and special events.

Aid Worker

Guatemala Mission Trip (April 2007)

Partnering with a medical organization working in a small Guatemalan village, I was in charge of testing the eyesight of the people in the community and distributing eyglasses.

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© Isaac Halvorson